3. Delivery and shipping costs
4. My account
5. Returns & ticket exchanges
7. Contact us
Complete an order with impercity.com is easy.
1. If you have found an item you like, select the size you require and click "Add to Cart". In your "Shopping Bag" your items are stored until the completion of your order.
2. If you wish to continue shopping, click on "Continue Shopping".
3. If you want to place your order, click the cart on "Checkout".
4. Follow the instructions of the system that guides you step by step through the registration formalities and payment until you receive a short confirmation to complete your order.
5. Once you have submitted your order, you will be immediately sent a confirmation e-mail to the address specified by you e-mail.
Once your order has been processed and picked up by our courier, you will receive another notification by e -mail.
We make every effort that all on our website articles are available for you. It may happen, however, that due to simultaneous clicks an item is already sold out. With this you will be notified immediately by e-mail. The changes you can see on your bill.
For purchases we offer in principle to the payment methods Credit Card and PayPal. depending
of the result of a credit check, we reserve the right not to offer certain payment methods, and to see our payment methods.
Please note that some banks may charge separate transaction fees for transactions made abroad. This is completely independent of impercity.com and clarified with the respective bank.
2.1 Credit Card
Payment by credit card we offer in the following countries:
Arab Emirates, Argentina, Australia, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Brunei, Brazil, Chile, China, Denmark, Germany, England, Estonia, Finland, France, Greece, Greenland, Hong Kong, India, Indonesia, Ireland, Iceland, Italy, Japan, Jordan, Qatar, Croatia, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Macedonia, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Singapore, South Korea, Taiwan, Thailand, the Czech Republic, Ukraine, Hungary, USA, Venezuela, Belarus, Cyprus, Egypt, Austria
If you have chosen to pay by credit card, the credit card information (card number, expiration date, etc.) are routed through an encrypted security system automatically to the Paymaster without Impercity.com or third parties have access to it in some form. At possible refunds can not be viewed the complete credit card details. Therefore, only a refund on the card is possible with the original purchase was made. The financial information on credit card transactions (card number, expiration date, etc.) are automatically forwarded to an encrypted protocol, without Impercity.com or third parties in any form to access. This information, with the exception of reimbursement for any returns and never used again. Please note that this is a direct debit.
The charge of your credit card account will be upon completion of the order.
We accept the following credit cards:
2.2 Payment by Visa or Mastercard
Our payment system is participating in the 3-D security program "Verified by Visa" or "MasterCard SecureCode". These are developed specially by the credit card issuing banks security procedures that verify whether they really participate the rightful cardholder and the authorized online dealer in a transaction.
If this parameter is stored on security of your credit card, opens at final payment, an additional query form your bank, in which the transaction must be confirmed with the additional input of your "Secure Code" by you. Only by entering the correct password, the transaction is carried out.
More information about this security method can be found here:
"Verified by Visa" or "MasterCard SecureCode"
2.3 Payment by American Express
During the payment statements, our payment system checks whether the delivery address specified in the order is identical to that address, which is deposited with American Express as a billing address (Amex Address verification system, or "AVS"). If the address does not match, you will be asked in a separate e-mail to deposit the different delivery address at American Express. Your delivery will be shipped only after successful authentication.
2.4 Online Safety
Impercity.com has the security software SSL (Secure Socket Layer). This is an asymmetric encryption method on the Internet that protects your credit card data during transmission from interception and manipulation. When transmitting on the Internet, it is thus impossible for third parties to read these data.
This payment method we currently offer only for orders in Euros or US dollars.
Select when ordering the payment method PayPal, then you will be redirected to the PayPal website. If you do not have PayPal account, so it is possible to provide access during the payment process. For more information, please visit PayPal.com.
3. Delivery andshipping costs
Unless otherwise agreed, delivery is from our warehouse to the address provided by the customer.
3.2 International Shipping
Worldwide with DHL
All shipments by DHL can generally be delivered to any PO box or packing stations. The terms and conditions of DHL will apply additionally and can be found under www.dhl.de
3.3 Package Insurance
All shipments are insured against damage or theft of DHL or other transport companies from the date of collection to delivery to the delivery address you specify. The costs arising from this will be taken over by DHL or other transport companies.
4. My account
You can find the "My Account" in our menu bar. Here you can login with your e-mail address and your personal password and modify your personal data at any time. The following functions are available here:
- See order status, view order history - change your billing and shipping address - change your password and your e-mail address
- Request return form, see status of your return, Overview of recent ticket exchanges
- Call WishList
- Newsletter Service
If you have forgotten your password, please follow thislink
5. Returns & ticket exchanges
If you are not satisfied with a product or would like to exchange a size, so this is possible at any time within 14 days: All returns / ticket exchanges must comply with our return policies, these are regularly updated on www.Impercity.com.
With each new registration, they get in e-mail promotional code they can use when they first purchase
6.1 Return of goods
If you like a product not like or fit, you can return it within the 14-day return period on us. 10.5 Haftung- and risk of loss for write errors in the e-mail address Impercity.com accepts no liability.
7. Contact us
821 01 Bratislava
Company ID: 36343927
VAT No.: SK2021997879
Tel .: 00421915890702
© 2012 - 2017 Impercity.com